Refund policy

 

Refund and Return Policy

At Guadalupe Grace, we take great pride in the quality and craftsmanship of each Virgen de Guadalupe necklace. Every piece is carefully inspected before shipment to ensure you receive a product you’ll love and cherish.

Please note that all sales are final. We do not offer refunds or returns for change of mind, incorrect purchases, or personal preferences. We encourage customers to review all product details, photos, and descriptions carefully before completing their order.

If your item arrives damaged or defective, please contact us within 7 days of delivery at guadalupegrace@gmail.com with your order number and a photo of the issue. We’ll gladly work with you to resolve the matter through a replacement or store credit, depending on the situation.

We appreciate your understanding and support of our small business. Each necklace is made with love and devotion to the Virgen de Guadalupe, and we’re committed to ensuring you receive a beautiful, high-quality piece that reflects that care.